Privacy policy
PRIVACY POLICY
Last updated: April 2026
This Privacy Policy explains how Monelle ("we", "us", or "our") collects, uses, and protects your personal information when you visit and make purchases from monelle.co.uk (the "Site").
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. WHO WE ARE
Monelle is an online retail store based in the United Kingdom, specialising in women's footwear.
Contact: support@monelle.co.uk
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2. INFORMATION WE COLLECT
When you visit our Site or place an order, we may collect the following information:
Personal Information you provide:
- Full name
- Email address
- Delivery address and billing address
- Phone number (if provided)
- Payment information (processed securely — we do not store card details)
Information collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on the Site
- Referring website
- Device type (desktop, mobile, tablet)
- Cookies and similar tracking technologies
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3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfil your orders
- Send order confirmation and shipping updates
- Respond to your enquiries and customer service requests
- Improve our website and product offering
- Send you marketing emails (only if you have opted in)
- Prevent fraud and ensure the security of our Site
- Comply with our legal obligations
Legal basis for processing (UK GDPR):
- Contract performance: processing your order
- Legitimate interests: improving our services, fraud prevention
- Consent: marketing communications
- Legal obligation: tax, financial and regulatory requirements
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4. SHARING YOUR INFORMATION
We do not sell your personal data. We may share your information with trusted third parties who help us operate our business:
- Shopify Inc. — our e-commerce platform (stores and processes order data)
- Payment processors (e.g. Stripe, PayPal, Shopify Payments) — to process transactions securely
- Shipping and logistics providers — to deliver your orders
- Email marketing platforms — if you have opted in to receive newsletters
- Analytics providers (e.g. Google Analytics) — to understand how our Site is used
All third parties are required to keep your data secure and use it only for the purpose of providing their service.
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5. COOKIES
Our Site uses cookies to improve your experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: required for the Site to function (e.g. shopping cart)
- Analytics cookies: help us understand how visitors use the Site
- Marketing cookies: used to show you relevant ads on other platforms
You can manage or disable cookies in your browser settings at any time. Disabling essential cookies may affect your ability to use the Site.
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6. YOUR RIGHTS UNDER UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Request data portability (receive your data in a portable format)
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at: support@monelle.co.uk
We will respond within 30 days. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk
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7. DATA RETENTION
We retain your personal data only as long as necessary:
- Order information: 7 years (UK tax and legal requirement)
- Customer account data: until you request deletion
- Marketing preferences: until you unsubscribe or request deletion
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8. DATA SECURITY
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Site uses SSL encryption (HTTPS) for all data transmission.
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9. INTERNATIONAL TRANSFERS
We sell exclusively within the United Kingdom. Where third-party service providers (such as Shopify) process data outside the UK, they are required to maintain equivalent data protection standards.
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10. CHILDREN'S PRIVACY
Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children.
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. We encourage you to review this page periodically.
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12. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Email: support@monelle.co.uk
Website: monelle.co.uk