Terms of service
TERMS OF SERVICE
Last updated: April 2026
Please read these Terms of Service carefully before using the Monelle website (monelle.co.uk). By accessing or purchasing from our Site, you agree to be bound by these terms.
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1. ABOUT US
Monelle is an online retail store based in the United Kingdom, specialising in women's footwear.
Contact: support@monelle.co.uk
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2. ELIGIBILITY
By using our Site, you confirm that:
- You are at least 18 years of age, or are using the Site with the supervision of a parent or legal guardian
- You are a resident of the United Kingdom
- You are not using our Site for any unlawful or unauthorised purpose
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3. PRODUCTS AND PRICING
We reserve the right to:
- Modify or discontinue products at any time without notice
- Change prices at any time, with changes taking effect once updated on the Site
All prices are displayed in British Pounds (£) and are inclusive of VAT where applicable.
We make every effort to display product colours and images accurately, but we cannot guarantee that your screen's display will be perfectly accurate.
In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel orders placed at the incorrect price.
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4. ORDERS AND PAYMENT
By placing an order, you are making an offer to purchase the product(s) at the listed price.
Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our sole discretion.
We accept the following payment methods:
- Visa and Mastercard
- Apple Pay and Google Pay
- Shopify Payments
All transactions are processed securely. We do not store your card details.
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5. SHIPPING AND DELIVERY
Please refer to our Shipping Policy for full details on delivery times, costs, and procedures.
Risk of loss and title for items pass to you upon delivery to the shipping address you provided.
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6. RETURNS AND REFUNDS
Please refer to our Refund & Returns Policy for full details.
Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by these Terms.
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7. INTELLECTUAL PROPERTY
All content on this Site — including text, images, logos, graphics, and product descriptions — is the property of Monelle or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use any content from this Site without our prior written permission.
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8. USER CONDUCT
When using our Site, you agree not to:
- Use the Site for any unlawful purpose
- Submit false or misleading information
- Attempt to gain unauthorised access to any part of the Site
- Transmit any harmful, offensive, or disruptive content
- Collect or harvest any personal data from the Site
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9. DISCLAIMER OF WARRANTIES
Our Site and products are provided "as is". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
We do not warrant that the Site will be uninterrupted, error-free, or free from viruses.
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10. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Monelle shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits or revenue
- Loss of data
- Any damages exceeding the amount you paid for the product in question
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited by law.
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11. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them.
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12. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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13. CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
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14. CONTACT US
If you have any questions about these Terms of Service, please contact us:
Email: support@monelle.co.uk
Website: monelle.co.uk